L.H. Dottie is a 4th generation family-owned supplier of top quality parts for Electrical, Plumbing, Industrial, Low Voltage, Renewable Energy, and HVAC businesses. They were in the process of re-building their website and migrating from Drupal Commerce to Magento 2 when they realized their current agency was not a good fit for their needs. They came to Above The Fray looking for assistance to rescue the project and take it across the finish line.
The Challenge
Because this project required us to come in with the build already in progress, we had to abandon our typical discovery process and instead decipher the intricate scope of the site and understand the dynamic requirements of the client’s business through a more continuous discovery process.
After diving into the code, our team discovered a substantial number of serious issues in the existing infrastructure built by the previous agency, demanding a comprehensive overhaul of much of the existing code. With the disappointments the L.H. Dottie team had already faced, it was critical that we earn their trust throughout each step of the project. Our transparency, robust processes, and professionalism were pivotal in building their confidence in our team and putting the project back on track.
The Solution
As a result of our thorough discovery and requirements gathering sessions, our Business Analysts and Technical Architects were able to fully understand the complex processes and wrap their heads around exactly what L.H. Dottie needed. These sessions not only facilitated the continuous devising of project scope but also served as a dynamic forum to unearth new requirements and refine our approach. We were able to complete the build with all of the must-have features, and re-ignite the passion and excitement the L.H. Dottie team has for providing an exceptional ecommerce experience for their customers.
SERVICES
• Rescue
• Audit & Roadmapping
• UX Consulting
• Development
• Maintenance & Evolution
Project Highlights
ATF’s rescue not only met the immediate needs of L.H. Dottie, but also positioned them for sustained growth and adaptability in a competitive market.
Integrations
“Before engaging with Above The Fray, our company was struggling to navigate our existing Magento implementation with our previous developer. Above The Fray's remarkable approach, characterized by their transparency and principled ethics, was a refreshing change that attracted us. We quickly realized that their sincere honesty and openness superseded any prior trust issues making us wish we had partnered with Above The Fray from the onset.”
Alex Satnick
Business Development Manager, L.H. Dottie
Business and technology are challenging enough, why add unnecessary BS? Move on up to the front and drop us a line.
LET'S CHAT