Virtually all of the business’s core operational processes were manual and scattered across various systems, with no consistent standard of protocols. This made it cumbersome to synchronize cross-team efforts, adding extra time to the ordering process both externally for customers and internally for the gearUP Sports team. The company also needed to migrate from OpenCart, their previous ecommerce system, to a platform that would allow them to easily establish hundreds of new web stores daily for their customers with custom logos and branding.
With a keen understanding of the task at hand, Above The Fray worked to develop a new operational framework, and build a new purchasing portal dedicated to delivering an unprecedented customer experience.